About This?
Consumer complaints are the grievances of consumer after purchase of any good or services from any company. Companies now a days do not respond to the customers after the sale of their product or service which results in the harassment of the consumer. The consumer has to suffer due to this unprofessional behaviour of the company and companies easily gets away from it. But Consumer Forum India has given consumer the rights to take action against the company. Consumer can file a complaint against the company for the redressal of their problem.
Who can file a complaint?
- Consumer/Customer himself
- Group of consumers having same interest
- Registered organisation
- Legal heirs of a deceased consumer
- Relatives of a consumer
- Central or State Government
Where to File?
Customer can present your case yourself or you can hire a lawyer to present your case. The written complaint can be filed in:
District Consumer Disputes Redressal Commission (DCDRC): Claims up to ₹50 Lakh.
State Consumer Disputes Redressal Commission (SCDRC): Claims above ₹50 Lakh up to ₹2 Crore.
National Consumer Disputes Redressal Commission (NCDRC): Claims exceeding ₹2 Crore. Under the Consumer Protection Act, 2019, you can file the complaint in the District Commission where you reside or work, making it convenient for consumers.
The complaint should be supported with all the relevant documents and should be filed in the prescribed format along with the notice sent to the concerned party. The complaint should be filed within the time period of 2 year.
How it Works?
Our in-house team will get in touch with you to understand your problem and inquire about the matter with the concerned company/person.
After payment of money through the payment link send by us through email, our team will follow up with the company on your behalf for quick redressal.
If no resolution is provided till 7 days, our expert lawyer will send a legal notice to the company/person after taking an approval from your end.
We will wait for 15 days after sending the legal notice, if no response from the company's end then we will help you consult an attorney to file the case.
Why us?
Transparent Pricing
We do not have any hidden charges, all our prices includes everything mentioned.
Timely Delivery
We value the time and thus ensure timely delivery of all the assigned projects.
Experienced Team
Get your work done through our wide team of experienced professionals.
Package Details
What is Included?
- Free Legal consultation
- Communication with company for quick redressal.
- Drafting and send legal notice to the company
- Follow up with the company
What is Excluded?
- Any additional work beyond legal notice
- Stamping and Registration
Frequently Asked Questions
Depending on the severity and nature of your grievance, you can file online through two main government channels:
National Consumer Helpline (NCH Portal / Integrated Grievance Redressal Mechanism – INGRAM): Best for quick pre-litigation resolution, refunds, or replacement claims directly with registered brands.
e-Daakhil Portal: The official portal to file formal legal consumer court cases online before the District, State, or National Consumer Disputes Redressal Commissions without needing to physically visit the court.
NCH (Helpline): Acts as a mediator between you and the company. It serves as an alternative dispute resolution mechanism to achieve quick, out-of-court settlements.
e-Daakhil (Consumer Court): Initiates a formal judicial proceeding. If the brand does not resolve your issue on NCH or refuses to respond, you file an e-Daakhil petition to seek legally binding compensation, damages, and litigation costs from a Consumer Forum.
To support your complaint, you must upload:
Identity Proof: Aadhaar Card, PAN Card, or Passport of the complainant.
Proof of Transaction: Tax invoices, purchase receipts, booking receipts, or payment gateway records.
Evidence of Deficiency: Pictures of defective items, chat logs, email correspondence with customer support, or service job sheets.
Formal Complaint Document: Written petition stating the facts of the case, deficiency details, and specific relief/compensation claimed.
No. The Consumer Protection Act allows consumers to file and represent their own cases without hiring an advocate. The e-Daakhil portal is designed for self-representation. However, hiring a legal professional or consumer rights expert is recommended for drafting complex petitions, calculating compensation, or arguing high-value cases before State or National Commissions.
A consumer complaint must be filed within 2 years from the date on which the cause of action arose (e.g., the date the product failed, service was denied, or the company rejected your refund request). If filed after 2 years, you must submit a Condonation of Delay application explaining the genuine reason for the delay.
Under the Consumer Protection Act, 2019, you can seek several reliefs depending on your case:
Full refund of the amount paid along with interest.
Free repair or replacement of the defective product.
Direct orders for the service provider to rectify the deficiency.
Financial compensation for mental agony, harassment, and physical hardship suffered.
Recovery of actual litigation costs and legal expenses incurred.
Discontinuation of unfair trade practices or restrictive trade practices by the business.
Yes. E-commerce platforms, quick-commerce services, and online sellers fall directly under the Consumer Protection (E-Commerce) Rules. You can file complaints for fake products, delivery delays, non-receipt of refunds, hidden charges, or refusal to accept returns during the policy window. E-commerce entities are legally required to appoint a Grievance Officer and acknowledge consumer complaints within 48 hours.
To keep justice accessible, the government waives or keeps fees minimal based on claim value:
Up to ₹5 Lakh: Nil (₹0 fee)
Above ₹5 Lakh to ₹10 Lakh: ₹200
Above ₹10 Lakh to ₹20 Lakh: ₹400
Above ₹20 Lakh to ₹50 Lakh: ₹1,000
Fees are paid digitally through the Bharatkosh portal during e-Daakhil submission.
Stage 1 (Admissibility): The commission reviews the petition online within 21 days to check jurisdiction and preliminary evidence.
Stage 2 (Notice Issued): Once admitted, an official notice is served to the opposite party (respondent), requiring them to submit a written reply within 30 to 45 days.
Stage 3 (Evidence & Arguments): Both sides submit affidavits and documents online.
Stage 4 (Final Order): The commission passes a legally binding judgment enforceable as a decree of a civil court.
